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Job description / Role
Responsibilities
• Involved during pre-sales prior to contract signature to validate proposed service management deliverables due dates and provide input on contractual documents for matters impacting operations
• Represents CS&O for Operations Readiness Program Build activities and is responsible for establishing and managing the partnership within the other program structure work streams, suppliers as well as CS&O GPO and MSC teams, in order to ensure delivery readiness.
• Is a point of contact for all operational readiness matters during the build delivery of pre-defined service solutions.
• Assumes clear end-to-end ownership, shows commitment and responsibility to deliver solutions as agreed by OCO pre-sales and as handed over once the contract is signed.
• All non-standard aspects must be fully identified and defined and by CS&O during the pre-sale bid process. In such cases agreed solutions and impacts are properly documented in the SAM.
• Ensures through his/her workstream that the PMO and each workstreams is fully aware of service delivery process, including hand over to Operations process and checklist requirements.
• Is responsible for project governance with his/her peer for Operations Readiness build. Agrees and manages delivery of the customer project plan and reporting according to agreed contractual milestones.
Requirements
• Client expectations are managed at all times and penalties are avoided.
• In case contracted solutions and definitions require clarification, will ensure these are reviewed with the stakeholders to reach an equitable and reasonable solution.
• Responsible for governance and reporting of status for all operations workstream projects to business owners, stakeholders.
• Provides concise, transparent, explicit reporting and status on projects and ensures any risks and issues are properly defined and that ownerships have been defined and agreed for each one.
• Drives the project team in hierarchical or matrix management; must be technically knowledgeable.
• Effective relationship management in order to meet the expectations of stakeholders.
• Provides guidance, coaching and support to virtual team members.
• Adherence to all company procedures.
About you
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.