Job description / Role
About the role
The CTIO department is in charge of decision-making information systems, serving Orange Business in different lines of business such as marketing, pre-sales, sales, production, after-sales services, and customer service for both France and international domains.
In this context, the Orange Reporting and Analytics (ORA) system is the new digital reporting solution for Orange Business Services customers. This application is developed following SAFe framework bringing advanced analytical features to go beyond the historical contractual reporting features which used to be provided by the customers' service managers. This will add more value and meet the customers' expectations regarding what is to be reported, the look & feel, accuracy of the report, report availability, and reliability.
In an Agile context the Product owner is required to undertake the following responsibilities:
- Manage backlog for ORA INTL, collect & analyze business requirements from business owners.
- Translate business requirements to understandable user stories as input to development process.
- Prioritize backlog to balance between business ambition and development capacity
- The Product Owner owns the product knowledge (The current features, the latest product updates, and the product evolution plan. He/she shall participate in setting the product strategy and controls the product backlog.
- Product owner is the gateway between the business stakeholders (project managers, technology consultants, pre-sales consultants, product managers, etc.) and the scrum team
- Business & Technical evaluation of product development and changes requirements
- Understanding and anticipating the business needs to more effectively manage the development process
- Trigger technical requirements as enablers to business needs
- Lead technical & business scope definition of Interfaces between different platforms
- Accountable for design simplification and scalability
- Collect new product development requirements, qualify and prioritize them.
- Act as key member of IT (Scrum team) Create USs story, guide Design and Development teams to understand the needs and prioritize USs
- Features prioritization and backlog management for future PIP.
- Act as the main link between key stakeholders to harmonize decision making
- Accountable for each stage of the development process and the final product. They take a primary role in inspecting and evaluating product progress through each iteration.
- The product owner makes the judgment call on the performance, and gives go ahead between process phases.
- Contribution in product capacity management, change and release management, quality assurance
- Communication management for platform major and minor changes with customer & Impacted users.
- Work with product manager to set the product strategy and future vision
- Contribute to Knowledge Management Systems, product and service launch information and case studies.
- Interlock with product team regarding roadmap fine-tuning and potential product extensions.
- Accountable on operations and CSMs training for ORA INTL.
- Participate in Bid support process including pricing for standard requirements.
- Participate in new requests for new functionality and coordinate the evaluation of implementation alternatives mainly in the context of TTM or agile projects.
- Align with the business on development team pipeline (Backlog, releases and sprints) to avoid planning conflicts.
- Agrees with the scrum team about the done definition on the level of the story, sprint and release.
- Clearly communicate the scope and the Goal of the release to the scrum team.
Requirements
About you
Knowledge and abilities
- Experienced in SDLC, SAFe, Scrum
- Experience using Jira and confluence
- Service Management experience
- Consulting experience
- Thorough knowledge of IP technologies, devices, services, protocols, and applications
- Experience or ability to perform design activities in a wide range of products and services
- Knowledge of Orange Business Services products and solutions
- Deal with unclear scope and new products
- Manage critical discussions between business and technical stakeholders
- Excellent organizational and planning skills
- Customer facing skills with demonstrable experience
- Time management skills and able to balance tasks
- Excellent communication and interpersonal skills
- Independent self-starter
Education, qualifications, and certifications
- B.Sc in Communication or Computer Engineering
- ITIL certified
- SAFe POPM certified
- Excellent in both spoken and written English
- Fluent in French is highly appreciated
Experience
- 7 - 10 years of experience in software development activities
- 3 -5 of experience as Product owner.
department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.