Quality Assurance and Document Control Lead

Job description / Role

Job Description

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What will you do?
- Develop and implement quality assurance procedures and policies to ensure that services meet established standards and customer specifications
- Conduct regular inspections and audits to identify and address any quality issues or deviations
- Collaborate with cross-functional teams to identify process improvements and implement corrective actions
- Create and maintain document control procedures to ensure that all documents are properly controlled, distributed, and filed
- Manage the document control system, including document control database, revision control, and the archiving of all controlled documents
- Train employees on quality assurance and document control procedures and requirements
- Conduct internal and external audits to ensure compliance with quality standards and regulatory requirements
- Assist in the handling of customer complaints and the resolution of quality issues
- Participate in continuous improvement initiatives to enhance quality and efficiency throughout the organization
- Assist in the company's strategic projects and certifications

Requirements

Skills
What will you need?
- Bachelor's degree in a relevant field, such as quality management or engineering
- Proven experience in quality assurance and document control, preferably in a similar industry
- Strong knowledge of quality management systems and standards, such as ISO 9001
- Familiarity with document control procedures and systems
- Excellent attention to detail and ability to identify and resolve quality issues - Strong analytical and problem-solving skills
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficient computer skills, including MS Office applications

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.