Job description / Role
about the role
Job Purpose:
We are looking for an experienced Reporting, Analysis, and Audit Professional to join our team at a process and quality assurance level. The ideal candidate will have a minimum of 5 years of expertise in developing and maintaining robust reporting mechanisms, monitoring processes, and quality assurance frameworks within the ICT industry. This role requires a meticulous individual with a keen eye for process improvement, a solid understanding of quality assurance methodologies, and the ability to streamline reporting processes to ensure organizational excellence.
Duties & Responsibilities:
1. Reporting Systems Development:
- Design and implement reporting systems that capture and analyze process metrics, ensuring alignment with organizational goals and quality standards.
- Collaborate with cross-functional teams to define and refine reporting requirements to drive continuous improvement.
2. Process Monitoring and Improvement:
- Establish and oversee monitoring processes to track the efficiency and effectiveness of key ICT processes.
- Conduct regular reviews of process metrics, identifying areas for enhancement, and implementing improvements in collaboration with relevant stakeholders.
3. Quality Assurance:
- Develop and implement quality assurance frameworks to ensure compliance with organizational policies, industry standards, and best practices.
- Conduct internal quality audits to assess adherence to established processes and standards.
4. Audit and Compliance:
- Lead internal and external audits focused on process adherence and quality standards.
- Collaborate with teams to develop and maintain documentation of audit processes, findings, and corrective action plans.
5. Data Analysis and Continuous Improvement:
- Analyze process data to identify trends, inefficiencies, and opportunities for optimization.
- Propose and implement continuous improvement initiatives to enhance process efficiency and overall quality.
6. Collaboration and Communication:
- Collaborate with cross-functional teams to address process gaps, quality issues, and implement improvements.
- Communicate audit findings, process enhancements, and quality assurance results effectively to stakeholders.
Qualifications:
- Bachelor's degree in economics, business administration, or a related field.
- Minimum of 5 years of experience in reporting, process improvement, and quality assurance within the ICT industry.
- Strong understanding of quality assurance methodologies and process improvement frameworks.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Relevant certifications (e.g., Six Sigma, ITIL) would be advantageous.
If you are a meticulous professional with a passion for enhancing processes and ensuring quality within the ICT industry, we invite you to apply for this challenging role. Join us in contributing to organizational excellence through your expertise in reporting, monitoring, and quality assurance.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.