Reservation Manager

Job description / Role

Company Description

Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Job Description

- Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
- Supporting & Handling Email Reservations
- Taking Internal & External calls follow LISTEN/LQA Standard
- Perfect Arrival Check
- Rate Loading
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
- Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
- As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

Requirements

Qualifications

- Minimum of 3 years of relevant experience in the reservations sales
- Strong working knowledge of CRS, PMS, TARS or distribution systems
- Results Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication, presentation and influencing skills
- Customer/Commercial focus
- Team support and development mindset for the team
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic

Additional Information

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.