Sales Assistant - Retail

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Marks and Spencer is seeking a friendly, customer-focused Sales Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service, maintaining store standards, and contributing to the overall success of the store.

What you will do

Customer Service Excellence:
- Greet customers warmly and offer assistance to ensure an exceptional shopping experience.
- Provide knowledgeable and informed advice about our products, promotions, and services.
- Handle customer inquiries and complaints professionally and efficiently.

Store Presentation and Cleanliness:
- Maintain high standards of store cleanliness and organization.
- Ensure that merchandise is neatly displayed and properly stocked.
- Assist in the setup and execution of promotional displays and seasonal changes.

Sales and Product Knowledge:
- Stay informed about product features, benefits and availability to assist customers effectively.
- Actively promote current sales, special offers, and loyalty programs to customers.
- Aim to meet or exceed sales targets through excellent customer service and product knowledge.

Cash Handling and Transactions:
- Process customer transactions accurately and efficiently at the checkout.
- Handle cash, credit, and debit card transactions securely and responsibly.
- Maintain the cash wrap area in a clean and organized manner.

Team Collaboration:
- Work effectively as part of the team to ensure smooth store operations.
- Communicate regularly with colleagues and supervisors about store needs and customer feedback.
- Participate in team meetings and contribute ideas for improving store performance.

Stock Management:
- Assist with receiving, unpacking, and organizing new merchandise.
- Conduct regular inventory checks and report discrepancies to management.
- Ensure that stock levels are maintained and that products are readily available for customers.

Fitting Room Assistance:
- Provide excellent service in the fitting rooms, assisting customers with sizes and styles.
- Maintain the cleanliness and organization of the fitting room area.
- Follow up with customers to ensure satisfaction with their selections.

Customer Engagement :
- Engage with customers to build relationships and foster brand loyalty.
- Thank customers for their purchases and invite them to return.
- Gather customer feedback to help improve the shopping experience.

Requirements

Required Skills to be successful
- 1-2 years of retail sales experience is preferred
- Ability to work well in a team environment.
- Flexibility to work varied hours, including weekends and holidays.
- Positive attitude and professional appearance.

What equips you for the role
- Minimum Qualifications and Knowledge: High School Degree

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.