Senior Analyst - Process Improvement

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking an experienced finance professional to join our Finance Shared Service Center in the capacity of Senior Analyst - Process Improvement.

Overview of the role
As a member of the Process Improvement team for Finance Shared Services Centre, the associate has to support the MIS-PI manager in delivering reporting and analytical support.
- Prepare a Robust, timely, and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax, and R2R for monthly reviews with senior management.
- Ensure that the data integrity is of the highest quality, on time, and accurate.
- Support FSSC leadership in optimization of business reporting.
- Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP, etc.)
- Drive SLA performance governance and reporting for FSSC.
- Lead and support process improvement initiatives within the FSSC to enhance efficiency, reduce costs, and improve service delivery.
- Perform root cause analysis to identify underlying issues and challenges affecting process performance.
- Conduct an in-depth analysis of existing FSSC processes to identify areas for improvement and optimization.
- Prepare monthly customer dashboards, BRM pack, and KPI reporting and drive NPS & CSAT for the entire FSSC team

What you will do

Data management, analysis, and reporting
- Responsible for generating, maintaining, consolidating, and tracking various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax, and R2R.
- Analyse data and reports from various sources like SAP, BPC, Power BI, Alteryx, Tableau, etc., and provide actionable insights and suggestions.
- Ensure that reports are contextual - provide information based on the target audience.
- Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads, etc.) on a Daily/Weekly/Monthly basis and address observations.
- Prepare dashboards and presentations for customer councils, business review meetings, and support reporting requirements from tower heads.

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)
- Prepare Productivity, KPIs, and SLA reports for each tower on a monthly basis and circulate them to FSSC tower heads with proper explanations and exceptions.
- Comparative analysis of the performance and trends against the plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments.
- Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets.
- Conduct NPS and CSAT survey on an annual basis and share detailed analysis with the Leadership team.

Technical Skills
- Closely work with the IT demand manager to ensure reports are being automated and available on a real-time basis.
- Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism, and Excel VBA.
- Ability to work on big data analytics and system integration.

Required skills to be successful
- Strong Analytical
- Process-oriented
- Good communication and presentation skills
- Expert in SAP
- BW/ BI/ BPC with Robotic Process Automation
- Alteryx,
- Tableau,
- Power BI & MS VBA

Requirements

What equips you for the role
- Bachelor's degree in finance, Business, or a related field. Advanced degree or certification in process improvement methodologies is a plus, Minimum 3-4 years' experience in relevant field.
- Expert and have sound knowledge of SAP T-code, and data extraction through various modules like FICO, MM, TRM, etc.
- Should be an expert on tools like Alteryx, Blueworks live, Power BI, Tableau.
- Should be well versed with VBA coding to build new and maintain existing macro files.
- IT savvy with excellent skills in MS Office and a sound understanding of systems and processes.
- Awareness in Lean Six Sigma or other process improvement methodologies

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.