Senior Datacenter Engineer

Job description / Role

Job Description

Support Engineer, you will assume a leadership role within the service desk team, providing technical expertise and support to end-users while ensuring the smooth operation of IT services. Your responsibilities will encompass advanced troubleshooting, mentoring junior team members, and contributing to the continuous improvement of IT support processes:

Server Management:
- Install, configure, and maintain server hardware and software.
- Monitor system performance, troubleshoot issues, and ensure optimal server operation.

Network Administration:
- Manage and maintain network infrastructure, including routers, switches, and firewalls.
- Implement and troubleshoot network protocols and services.

Security:
- Implement and enforce security measures to protect systems and data.
- Monitor for security breaches and respond to incidents promptly.

Backup and Recovery:
- Establish and maintain backup and recovery procedures for critical systems and data.
- Test and verify backups to ensure data integrity.

User Account Management:
- Administer user accounts, permissions, and access rights.
- Ensure compliance with security policies for user authentication and authorization.

Software Installation and Updates:
- Install, configure, and update software applications and system utilities.
- Evaluate and test new software releases for compatibility.

Technical Support:
- Provide technical support to end-users, resolving hardware and software issues.
- Collaborate with helpdesk and support teams for incident resolution.

Monitoring and Reporting:
- Implement monitoring tools to track system performance and generate reports.
- Proactively identify and address potential issues before they impact operations.

Requirements

Personal Skills
- Technical skills , and team leading skills ,team player
- Good communication, presentation & interpersonal skills

Technical Skills
- Microsoft Windows Configuration & Administration
- Active Directory, Configuration.
- Windows Server Network Configuration.
- Cisco CCNA.
- Interconnecting Cisco Networking Devices .
- Microsoft ISA Server 2006
- Microsoft Exchange Configuration
- Avaya telephony system.
- Knowledge of Manage Engine ITSM
- Active Directory User Management
- Managing & Configuring of Exchange Server 2007,2013 Cloud troubleshooting hardware devices
- Installation and Configuration of Apache Server
- Avaya Systems knowledge
- Office 365 Support and Administration
- Implementing, managing, and troubleshooting network infrastructure devices
- Knowledge of ISA Server
- VMware virtual machine

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.