Job description / Role
About the role
- Responsible for all operational WLAN sites for a multi-national customer in over 90 countries.
- Provide level 3 troubleshooting and remediation of customer wireless networks beside supporting WAN (SD-WAN) / LAN (SDN) solutions.
- Owns the complex incidents and act as highest escalation for technical issues.
- Configuring Access, Authentication, Security policies for AP's
- Configuring AirOS Wireless LAN Controllers (2504, 5508, 3504, 5520 & 9800).
- Provide WLAN network support for 100% uptime critical networks.
- Provide solutions for Cisco Unified Wireless networking including LWAPP, Controllers, WCS management, WLSE, ACS, Location Services, WIDS, Secure Services Client, Network Admission Control (NAC).
- Ensure compliance with standards, laws, and privacy policies.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs
- Comply with all the special process and procedures agreed with the account teams and customers.
- Ensure cases are allocated to the most appropriate 'next step' as part of the case flow process.
- Perform technical escalations in line with company procedure.
- Document all troubleshooting and case management actions via the electronic case management system.
- Determination to process tasks according to predefined processes is essential.
- Provide internal WLAN trainings for team members.
Requirements
About you
- 5+ years of network operational technical hands-on experience including 8 years of implementing/t-shooting Cisco LAN/WLAN large scale solutions.
- Deep knowledge of various Cisco wireless LAN deployment scenarios :
- Local & Flex Connect APs.
- Local & Central Traffic switching.
- L2 & L3 Client Roaming.
- Guest Anchor.
- Central Radius Authentication .. etc.).
- Solid troubleshooting experience in related wireless LAN Topics:
-AP join.
-Client join & authentication.
-Client roaming.
-Mobility anchoring.
- Strong hands on experience of AirOS wireless LAN controllers (2504, 5508, 3504, 5520), knowledge of IOS-XE wireless controllers, mainly catalyst 9800.
- Excellent network troubleshooting skills in the following :
-VPN architecture: MPLS
-Network devices: Cisco routers, switches (including Nexus series).
-Routing protocols (OSPF, EIGRP and BGP).
-Intensive knowledge of QoS
-Hands on experience of working on managing Cisco Prime & cloud based LAN controllers.
-IPSEC & GRE tunneling protocols.
-Voice over IP knowledge .
-Prefered CCIE R&S or CCIE DC or equivalent.
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.