Senior / Principal SaaS Customer Success Services Engineer

Job description / Role

Customer Success Services

Are you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in innovation and you are customer-centric- we want you with us!

Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for an experienced and self-motivated Oracle DBA to work with leading Israeli companies and the Public & Defense sector as our Database Specialist. Join the team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.

An experienced functional consultant who has a solid understanding of basic business concepts and practices in the area of Human Resources. The candidate should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

What you will do

- Works with the client to understand requirements, functionality and business processes

- Translate customer requirements into deliverable products and services

- Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results

- Develops test plans, procedures and running the tests accordingly

- Support Oracle HCM products and services in line with the contractual agreement

- Works with support to resolve Customers SRs.

- Conduct knowledge transfer sessions both within the Oracle team and to end users.

- Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.

- Ensures that new services are appropriately captured and put in ACS corporate repository

- Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified HR area.

Requirements

Technical skills that we want you to use

- 5-7+ years implementation experience of Human Capital Management solutions

- Experience with multiple HCM applications is a plus - especially Oracle EBS and Oracle SaaS

- At least 2 years in implementing HCM SaaS applications

- At least (1) full life cycle implementation of Oracle's Cloud HCM solutions

- Strong functional knowledge of all the HCM tracks (HR, Payroll, HRSS, OTL, iRec, iLearning)

- Previous consulting experience

- Business analysis, requirements gathering, and workshop leadership skills

- Knowledge of SQL and PL-SQL is an asset

- Oracle Cloud Certification is a plus

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.