Senior Process Improvement Specialist

Job description / Role

Job Description
- Collaborate with the direct manager to define and update company business processes, ensuring relevance and efficiency.
- Analyse existing processes to identify improvement opportunities.
- Participate in the design of future-state processes, considering opportunities for system enhancements and workflow optimization.
- Execute process changes and provide recommendations for system adjustments.
- Secure stakeholders' alignment, obtaining necessary approvals from management and leaders, while collaborating closely with Quality Assurance (QA).
- Act as a central point of contact (SPOC) for business users, addressing inquiries and facilitating enhancements.
- Establish a feedback framework for QA to drive continuous improvement and enhance overall process effectiveness.
- Conduct engaging process awareness sessions to ensure understanding and compliance among stakeholders.
- Collaborate effectively with the QA team to release processes, ensuring meticulous document control.
- Facilitate smooth handovers of processes to QA for day-to-day operations, ensuring a seamless transition.
- Drive the refinement and updating of existing processes, aligning them with changing business priorities and objectives or responding to feedback from QA and process owners.
- Foster collaboration by participating in committee discussions with representatives from Business Process Management (BPM) and QA to agree on process releases or updates.
- Develop and agree upon a comprehensive Roll-out Approach for the smooth implementation of process releases or updates.

Requirements

Personal Skills
- Ability to prioritize and organize multiple assignments/tasks.
- Ability to make independent decisions.
- Strong business acumen.
- Ability to adapt to constantly changing environments.
- Excellent Leadership skills.
- Extensive experience in business process management.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- In-depth knowledge of Quality Assurance processes.

Technical Skills
- Bachelor's degree in business, Computer Science, Engineering or Project Management.
- Basic Project Management skills.
- Six Sigma Certification is a must.
- Excellent knowledge of Microsoft Office, Visio, Projects.
- Familiarity with system updates and workflows.

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.