Senior Service Engineer

Job description / Role

Job Description

To technically support GSD Service Projects at delivery and installation phases to ensure proper and timely execution of projects at minimum cost by managing their engineers and technicians.

To provide training, after sales services, and warranty services to installed base using these resources.
- Manage the day-to-day activities with the concerned parties (Sales, Operation manager, PMO, Purchasing, Finance, Vendor and Customer) to insure efficient implementation of the company projects on time within the approved specifications and within the allocated budget.
- Immediate problems solving when they arise within his authorities or escalating to operation manager and general manager if he couldn't solve within a reasonable time frame. That time frame should not affect the project delivery time to the customer.
- Communicate all necessary project purchases to the Order Processing Department and provides them with technical assis tance for the ordering of project supplies.
- Continuously follow-up project execution in all stages until completed (invoicing and collection).
- Prepare and submit weekly activity/progress reports and time sheet to the operation manager.
- Support and Guide J. service engineers/ others. Continuous knowledge transfer.
- Ability to deal with and/or manage Technical and/or Junior Service Staff.

Requirements

Personal Skills
- Excellent team player
- Good communication, presentation & interpersonal skills
- V. Good command of English

Technical Skills
- Practical experience in Control or Test & Measurement and Educational Instruments and Mechatronics Systems.
- Quickly understands and deals with equipment technical developments.

Education
- Bsc. Engineering of Mechatronics, Electrical or Communication

About the Company

Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.