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Job description / Role
About the role
- Provide technical leadership for the development activities, which include planning, designing, configuring, implementing, testing, documenting, and maintaining the solutions for the products implemented on the ServiceNow platform to meet the client's business needs.
- Provide expertise for ServiceNow, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications.
- Complete detailed documentation for architectural design of solutions.
- Defining the data architecture framework, standards, and principles, including modeling, metadata, security, reference data such as product codes and client categories, and master data such as clients, vendors, materials, and employees.
- Defining reference architecture, which is a pattern that other can follow to create and improve data systems.
- Defining data flows, i.e., which parts of the organization generate data, which require data to function, how data flows are managed, and how data changes in transition.
- Collaborating and coordinating with multiple departments, stakeholders, partners, and external vendors.
- Design models of data processing that implement the intended business model.
- Develop diagrams representing key data entities and their relationships.
- Generate a list of components needed to build the designed system.
- Communicate clearly, and effectively.
- Report on engagements progress/issues/risks to the local/functional manager.
- Ensure high quality and on-time delivery of all team deliverables.
- Own the overall high-level view of the service management products eco-system (Architecture, processes, maintenance, etc....).
- Develop and maintain architecture documents.
- Review and monitor development, test plans, and results for individual product components.
- Engage with other functions to make recommendations on how the service architecture should evolve in response to customer feedback and profitable market opportunities.
- Harmonize the design of new services with the service acceleration products.
- Support the enhancement of the solution integration processes, to optimize time and ensure quality deliverables including low-level design and solution implementation plans.
- Contribute to the development and optimization of the delivery tools.
- Build, and design proposals for the customers based on analyzing and understanding customer needs as well as understating of current version offerings and limitations.
- Participating in new process creation committees to guarantee proper handover and interlock required between presales, delivery, and operations.
- Analysis of the impact of new product processes and operational tools, provides the necessary validation and application to business experts.
- Ability to understand different market requirements and providing feedback for offer development or enhancement for certain markets or verticals.
Requirements
About you
- Experience in core system configuration and customize ServiceNow applications and facilitate rollout of new applications
- Experience in UML, ability to build different types of diagrams and models (use cases, sequence, ...).
- ServiceNow certification is a plus
- Experience in modeling tools (Enterprise Architect, Visio, or equivalent).
- Deep understanding of the system development life cycle, project management approaches, requirements, design, and test techniques.
- Experience in Data modeling and design.
- Ability to articulate, persuade, conceive, and portray the big data picture to others.
- Experience in ServiceNow development and architecture or equivalent experience.
- Experience in professional services, solution design, and process development.
- Successful experience in customer-facing pre/post sales.
- Strong Knowledge of Service Management activities.
- Ability to deal with large and demanding customers under tight timeframes.
- Team player, ability to manage conflicts.
- Good presentation skills.
- Flexibility and openness to new technical and commercial processes.
department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.