Senior Supervisor, Solutions Provisioning



Ref: LP539-82

Job description / Role

Employment: Full Time

about the role

Purpose of the job

Responsible for the overall technical part for Enterprise & SMEs projects during implementation phase in order to achieve team productivity targets.

Responsible to deliver multiple services (as: data, internet, link2work, IPCC, VOIP...) over different medias type (as: local loops, Fibers, 3G, Wi-Max, Microwave) by configuring both core side (as: ISAMs, Juniper series, Cisco series, core switches) & customer side (as: modems, Cisco/Juniper series, IP phone) to fulfill corporate customers needs and to meet the required service level.

Duties and Responsibility - Operational Tasks (for non-management positions):
- Act as an escalation point for Solution Provisioning Team Leaders during delivery cycle to provide a solution for complex technical problems
- Participate with Project Managers to overcome any technical obstacles for critical or strategic projects
- Escalate any critical problems during delivery cycle to the Enterprise Service Delivery Manager to recommend corrective actions
- Participate in launching new services/products for Enterprise or SMEs, till sign-off the business document
- Participate with Planning team to evaluate & accept any new HW or complex technical solutions
- Allocate the qualified engineers for each projects, to get optimal productivity level
- Monitoring & evaluate team performance and quality to ensure efficient end-to-end service delivery
- Audit & analysis monthly team performance to improve team skills & to be used in their KPIs
- Conduct periodic training and awareness sessions to share knowledge across the team
- Apply & maintain internal WFs & Quality Control system to ensure high accuracy level
- Handle other teams complaints in an efficient manner


Job Specifications
- Education (BSC in in communication engineering, computer engineering)
- Experience (6-7years of experience)
- Skills (Very Good written & spoken English, Good Communication, negotiation and problem solving and leadership skills, CCIP, CCNP OR JNCIS , JNCIP (CCSP , CCVP are Plus)

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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