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Job description / Role
About the role
Entry point for operational request to L2 per offer
Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents)
Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders
Contribute to operational review (including offer incident) - in liaison with Service Owner (lead)
Ensure that all offer life-cycle L2 technical deliverables and actions are well organized and with the right level of quality at OPS side (ressources, planning, preparation, technical documentation validation, service validation)
Ensure all detail for changes are provided (CAB, preparation, RFC delivery, validation) and ensure quality (before/ after)
Ensure offer asset are up to date,
Ensure L2 documentation/ referential up-to-date
Ensure OPS offer process are applied
Contribute to proactive audit actions
Ensure OPS technical validation for handover per offer
Ensure that all proactive, improvement actions are well raised to service owner (through Jira at the end)
Provide technical RCA to service Owner per offer
Ensure SWAN/Jira tickets follow up per offer
Requirements
About you:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
Soft-Skills / Business Courses & Certification (time management, negotiation/communication skills...).
Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mounted servers, virtualization, storage, and backup).
Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks and Monitoring Solutions.
Excellent communication, facilitation and customer facing skills.
Very good understanding of systems related products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare, NSX, VCD, DNS/DHCP, Linux, vBlock, NetApp, NetBackup, Veem backup, HP3PAR, Isilon, Bladelogic, Zerto).
Very good understanding of project management.
Very good technical reporting skills.
Certifications of MCSA and VCP is required, MCSE, MCITP, Citrix and Hyper-V are a plus.
Fluent English speaking.
Fluent French speaking is a very good plus.
Department:
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.