Job description / Role
About the role
The CTIO department oversees decision-making information systems, serving Orange Business different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.
In this context, the Customer Care Reporting and Analytics SAFe ® train aims to provide the Orange business customers with a digital reporting solution to measure the commitment towards the contractual SLAs. The O range R eporting and A nalytics (ORA) is the new digital reporting solution .This application will be developed in Agile SCRUM mode bringing more advanced analytical features to go beyond the historical contractual reporting features which used to be provided by the customers' service managers adding more value and meeting the customers' expectations regarding what to be reported, the look & feel, accuracy of the report, report availability and reliability.
The IT and Service architect will come up with high-level solutions for business applications, systems, portfolios, infrastructures, or an entire enterprise. He/She develops IT services and solutions and often designs and manages communications, security, networking, storage serving the customer reporting digital solution.
In an Agile context, the IT and Service architect is required to undertake the following responsibility:
- Planning: create a project roadmap showing how things should progress from the current situation to the expected results. This roadmap should also feature necessary milestones and significant activities.
- Presenting and Communicating: communicate and present his vision to all management levels and any required experts. Furthermore, he must be able to explain his work to people outside of the IT field. This responsibility also includes handling any conflicts that arise.
- Leading: act as leader, by clarifying goals and expectations, and keeping all the developers contributing in CCRA train on the right track.
- Managing stakeholders: identify the most important and relevant stakeholders and get their input to shape the architecture.
- Change management: must understand how changes will affect different aspects of the business, such as business processes and functions, personnel, data, and application and infrastructural changes. These changes aren't just limited to the current project, either. They must also consider what future changes may be needed, including adding new processes or more advanced technologies.
In addition to the following :
- Create, design, prototype, and test new algorithms, methods, and models.
- Define the application, system, and technical architectures for significant areas of development
- Define and enforce relevant technical procedures and standards.
- Take point in researching and developing new software products and applications.
Functional Skills:
- Strong ability to work in a team
- Adept at various technologies
- Excellent written and verbal communication skills
- Time management
- Analytical skills
- Project management
Requirements
Technical Skills :
- Proficiency in the following skills and technologies is mandatory:
- Knowledge of backend programming languages (Java, Python, JavaScript/NodeJS, etc..)
- Experience using advanced JavaScript libraries and frameworks such as AngularJS, ReactJS, etc..
- Data visualization using PowerBI, Qlickview, Tableau, ...etc
- Database (SQL server/MySQL/MongoDB/Cassandra)
- Microservices and design patterns
- Experience with Queue mechanisms such as Kafka, Redis and usage of push notifications.
- Cloud Computing
- IT Management
- IT Security
- System Architecture
- Excellent experience in developing REST API (+ Swagger)
- Knowledge of code versioning tools (such as Git, Mercurial or SVN)
- Experience in using API Gateways is a plus
- Test tools (Code Quality / Vulnerability / Performance, ...etc)
- Good experience in working in Agile and DevOps is a plus
- TIL foundation knowledge (certificate is a plus)
- SAFe ® for teams certification is a plus
Educational background:
- B.Sc. in computer science or equivalent
- Fluent in both English and French languages
Professional Experience:
- 10+ years' of experience in development activities
Department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.