Job description / Role
About the role
• Act as the point of reference and mentor for the team
• Share experience and knowledge within the team
• Provide day-to-day guidance and coaching
• Guide the newcomers through their induction phase
• Technical knowledge and overall skills enhancement
• Create, validate and update technical documents and knowledge documents
• Responsible for training delivery program (customer, technical, process)
• Responsible for new customers' and offers handover to operation
• Responsible for overall team improvements, including customer support and autonomy improvement
• Incidents daily Service review & Aged tickets review
Requirements
About you
Skills and Qualifications:
• Excellent communication,
• interpersonal, organizational and presentation skills
• Fluent in English (French is a plus)
• Good consulting and problem solving skills
• Able to work efficiently and independently to meet deadlines
• Able to understand complex customer infrastructure and good understanding of services offered
• Ability to work under pressure and deal with multiple tasks
• Solid knowledge on the Orange technologies and offers (certificates are a plus).
Educational Background:
• Bachelor Degree in telecommunication engineering or computer science
Professional Experience:
• Minimum of 1 year related work experience in customer technical support or similar organisations
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.