Job description / Role
About the role
The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.
In this context, the Customer Site Management Portal (CSMP) is the new digital site inventory system for Orange Business Services customers. This application will be developed in Agile SCRUM mode brings advanced analytical features to go beyond the historical contractual reporting features which used to be provided by the customers' service managers adding more value and meeting the customers' expectations regarding what to be reported, the look & feel, accuracy of the report, report availability and reliability.
In an Agile context, the QC engineer is required to undertake the following responsibilities:
- Design and execute test cases, report related bug and follow up the bugs till closure.
- Testing web services using SOAP UI or postman.
- Reviewing stories acceptance criteria and business requirements till they are ready for dev team.
- Reviewing UX design against customer requirements and testing against UX design.
- Design and execute test cases, report related bug and follow up the bugs till closure using Jira, TFS and VSTS online.
- Takes responsibility for a certain area and conditions as well as results evaluation, problem resolution and planning.
- Creates and executes basic non-functional test scripts following a given set of guidelines and sets up test environments, data, and monitors.
- Designs, codes, tests and documents simple programs or scripts
- Produces test scripts, materials, and regression test packs to test new and amended software
Requirements
About you
- Degree in business, computer science (or other relevant area) and/or equivalent relevant experience
- 4+ Years' experience working in a multinational telecoms / IT environment
- Good knowledge about the agile methodologies
- Experience in IT solution design.
- Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service
- Assurance, Customer Relation Management CRM, Reporting, Billing)
- Sound understanding of IT industries, solutions and technologies including networks and IT services
- Excellent organizational and communication skills with the ability to analyze and summarize.
- Customer experience awareness
- Prioritization and time management
- Teamwork, simplicity, agility, flexibility, adaptability, result driven and autonomous
- Excellent written and verbal communication skills, fluent in English. French is a plus
- Good problem-solving skills, has experience in proposing different options and solutions for approaching and resolving issues.
Department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.