Soft Facilities/Services Manager

Job description / Role

Industry: Hospitality/ Commerce

Reporting to: Country Lead - Egypt
Direct Reports: Vendor staff

Purpose: We are looking for an outstanding and proven leader in the soft services/hospitality area to head up all Soft Services on our largest premier account. The individual should have experience engaging directly with senior clients and have expertise in the area of cleaning and hospitality in order to bring demonstrated process and tactical improvement to the client sites. A strong leadership background in managing multidiscipline teams is essential along with professional qualifications.

Responsibilities:

Technical
- Provide expertise in the area of soft services management and delivery throughout the country portfolio.
- Acts as a centre point of communications for support and guidance for FM services on site.
- Responsible for FM standards and delivery through KPI's/SLA's.
- Responsible for adherence to business controls and processes and procedures.
- Develop standard performance indicators and management information for client reports.
- To establish standardized processes across the site in compliance with legislation and meeting industry 'best practice’.
- To develop, manage and implement FM Service Delivery maintaining operational and commercial compliance within Client and our expectations with a day to day FM Operations.
- Coordinate a client performance reviews against output on a monthly basis
- Ensure projects are managed within the portfolio and delivered on time and within budget.
- Provide professional advice/direction to the client on FM matters/solutions associated with the site/s
- Manage all emergency procedures for the site/s.
- Manage all accident reporting at site/s.
- Responsibility for ensuring compliance to legislation relevant to FM services and meeting, for both us and supplier partners for Technical services.
- Manage suppliers who support the site/s
- Develop a relationship with specialist Contractors and Suppliers at a senior level, to align operational and site specific goals.
- Accountable for the financial performance of the site/s service delivery.
- Agreed point of contact ensuring that best practice and innovation is applied on all sites where appropriate.
- Carries out annual management audit review across all areas on specific compliance
- Ensure that all Health & Safety and Environmental requirements are in place at site/s within remit.

P&L responsibility.
- Carries out annual management audit review across all areas on specific compliance requirements.
- Support of pull through/cross-account opportunities

Financial
- Responsible for specific financial costs and controls for the site/s.
- Ensure focus on billing and collection processes for all service lines at the site/s
- Ensure all monthly financial reports are created and timely delivered to support the budget process.
- Be commercially aware and have a sound knowledge of cost controls and budget preparation.
- Identify pull through business and additional works for the site/s.

People skills:
- Ensure all meeting actions, from contracts; customer and team meetings are consolidated monthly.
- Self-motivated with strong communication skills and management ability.
- Strong team player with focus on Customer/Supplier relations and services.
- Strong supervisory skills and influencing ability / Strong communication skills (oral & written).
- Able to converse confidently with staff, customers and suppliers at all levels.
- Manage and develop the site/s team/s through effective induction, training and development and annual appraisals.
- Coordinate a one-team approach on behalf of the Hub Lead through coaching, training and continuous professional development.

Customer Service
- Maintain regular contact with client by developing permanent, mutually beneficial, business relationships.
- Be at the forefront of customer relationships in the site/s
- Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
- To continually seek to improve Customer/Client Satisfaction demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment.

Requirements

MUST be fully conversant in both Arabic and English.

Salary Circa: 35,000 Egyptian Pounds per Month based on experience + other company benefits.

This is an exciting opportunity for a client-facing and highly efficient Hospitality Soft Facilities Manager/Soft Services Manager with high experience and a proactive approach looking for a rewarding role in a world leading company.

Please submit an application.

About the Company

Facility Associates Recruitment specialises in providing permanent and temporary staffing solutions in all aspects of facilities management.

Founded in 2006, we are a focused and professional organisation that has established strong relationships with high calibre candidates at all levels from recently qualified professionals to Executive level.

At Facility Associates, we know our candidates and clients are our assets. Therefore, we will work closely with you to understand and meet your requirements.

If you are looking to progress your career in the facilities management sector, we will market your skills, experience and aspirations and support you beyond your current placement opportunity.

For our clients, our aim is to be the staffing provider of choice. We are committed to raising the standards of facilities management recruitment within the UK and are highly motivated to get you the right match every time.