Software Operations Engineer

Job description / Role

What you will do..

Role purpose: Operations and support as 3rd line to the customer IT system.

Key accountabilities and decision ownership:
- Timely response and support n resolution of customer escalated cases.
- Identifying root cause and handling incidents at the problem management level.
- Participation in the deployment and support of IT systems and applications.
- Update current software systems, patching and making improvement suggestions.
- Create well designed, testable, efficient code/tools for monitoring, alarming and support of IT systems and applications.
- Assist in preparation for production deployment of software components' release.

Key performance indicators:
- Operational KPIs (SLAs, MTTR, first time resolution ...).
- Frequency of repetitive cases.
- Customer Satisfaction. Core competencies, knowledge and experience:
- Deliver under pressure.
- Flexibility to work under stress.
- Strong attention to details.
- Strong time management skills.
- Excellent interpersonal skills.
- Proficiency in English (both spoken and written) a must;

Requirements

Must have technical/ professional qualifications:
1. Bachelor's degree Computer Science / Engineering or related field.
2. Familiarity with Linux system administration concepts.
3. Basic understanding with network protocols and components.
4. Basic understanding of basic database administration.
5. Basic understanding of Application servers like tomcat and Apache httpd server
6. Good Knowledge of SQL.
7. Basic understanding of web architectures and web services (HTTP, SOAP, REST, JSON, etc.).
8. Nice to have Knowledge of Microservices architectures and frameworks like Spring Boot
9. Basic understanding of virtualization and virtualization software.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.