Job description / Role
About the role
Job Description
Accountable to manage and monitor different Milestones, KPIs and Revenue Figures of EEMEA Service Transition and Business Operations, along with ensuring compliance of service implementation KPIs and processes within different EEMEA LDM clusters.
Job includes:
- Track and monitor Service Implementation performance trends and figures.
- Ensure KPIs are met by initiating and leading and deploying improvement projects across all LDM clusters within the EEMEA region.
- Establish/Maintain interlock channels with delivery chain counterparts (PM, TDT, TIM, Supply Chain and FOIS ops) to address LDM concerns, making delivery process smoother and more efficient.
- Represent EEMEA ST in transformation projects and workshops initiated by GPO teams.
- Handle escalations received and support LDMs whenever needed acting as a technical escalation point.
Requirements
About you
- Strong knowledge of Service Implementation Processes, way of work, and KPIs.
- LDM/QCM role for 3-5 year will be a plus.
- Strong communication and negotiation skills, written and oral.
- Excellent time management skills & prioritization of actions.
- Good commercial awareness and understanding of technical developments in the industry.
- Project and Program management skills are essential.
- Business and data analysis skills and tools is a plus (excel, PowerBI, powerpoint, etc...).
- Experience of 3 years minimum in a relative scope/role.
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.