Store Advisor

Job description / Role

Role Profile
- Processing orders and Sales transactions as following:
- New line activation Voice & Data. (Prepaid, Postpaid, Enterprise).
- New handsets, accessories.
- MNP.
- MBB devices.
- VF Cash activation.
- DSL New activation.
- Up-sell and cross-sell Vodafone products & services.
- Up sell smart devices (IOS & Android).
- Offering enterprise solutions (Car tracking, I cloud.etc.).
- Achieve the agreed sales targets for the different consumer and enterprise products & services.
- Increase sales transaction ratio.
- Improve the quality of sales as well as the closure rate while maintaining customers 'data base.
- Give customers information about products and services.
- Handling customer Services & Complaints

Role Profile

Customer Service & Complaints:

Prepaid Consumer Customers: -
- Recharge balance, balance dispute, data entry, activating.
- Services, change of ownership.

Postpaid Consumer Red customers:
- Bill payment, Conversion, deactivation line, rate plan inquiries, cash refund, change of ownership.

Enterprise Customers: -
- Bill payment, Conversion, deactivation line, rate plan inquiries, cash refund, change of ownership.
- VF Cash Services & Vodafone home DSL.
- Cash Deposit.
- Cash Withdrawal.
- VF cash wrong transaction.
- Change of ownership for DSL customers.
- Providing &Replacement routers.

Company Policy & NTRA regulations.
- Applying all NTRA regulations and new process.
- Understanding of Vodafone privacy & data classifications.
- Adherence to all cash operation policies & procedures. Using all applications and tools (Wincash, Siebel, C-Cate E-top up, Visa machine, DSS, intranet, internet).
- Reporting any fraud gap or revenues loss to concerned teams.

Maintaining and handling store tasks:
- Accurate inventory control and stock take handling.
- Handling all required paperwork (contracts & forms quality, filing, archiving).
- Maintaining store's look and feel (cleanliness, displays, brochures
- Reporting daily bank accounts.
- Handle cash, credit, cheques and withholding tax.
- Decrease the cash variance month over month.
- Mentoring new hires after training
- Providing full support to the new hires to insure excellent performance.
- Following company strategic direction (Digital).

Vodafone Customer experience:
- Grant high quality of after sales service.
- Always Implementing and maintaining the friendly expert attitude with all customers
- First Visit Resolution implementation.
- Earn Vodafone customer loyalty.
- Support different departments to deliver best customer experience.

Requirements

Qualifications
- Customer Centric & Identification of customer needs.
- Communication skill.
- Selling skills/techniques.
- Smart tech. awareness.
- Problem Solving.
- Good English conversational and writing skills.
- Be familiar with Fintech technical solutions, including Wallet, Payment, and Mini Program.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.