Job description / Role
About the role
Purpose of the job
Optimize Radio network parameters and features to maintain quality KPIs and improve customer perception.
Duties and responsibilities
- Improve 2G/3G/LTE KPIs (CSSR, CDR, SHO and ISHOSR) according to department targets
- Improve 2G/3G/LTE Data KPIs (throughput, latency, CSSR, CDR) according to department targets
- Daily monitors 2G/3G/LTE KPIs and send corrective actions for hardware and quality problems
- Comply with NTRA regulations and thresholds to avoid any quality violations
- Audit critical Parameters periodically and take corrective actions to restore defaults and manage exceptions
- Manage special events, assuring the required capacity and coverage requirements to guarantee quality of service
- Review & validate the Capacity development inputs including calendar Events preparations, Upgrades, Downgrades. Etc
- Manage special projects such as SRAN swap, VIP Axes measurements, national roaming, RAN Sharing etc according to project plan and department objectives
- Detect and escalate External Interference to concerned parties
- Initiate and report trials related to new parameters & features to achieve the KPI targets and improve quality of service
- Troubleshoot in-field problems by drive tests and log file analysis for 2G/3G/LTE voice and data to resolve quality problems
- Lead re-design streams to improve coverage and quality by changing antenna configuration
- lead NTRA project streams to improve NTRA results and achieve target competitive position
- Respond to the VIP and Customer complaints from Quality of service dept. within agreed SLA
- Provide configuration for new sites including FP, NBRs, XMLS for parameter settings,..
- Request and Validate Frequency Plans according to traffic growth and quality KPIs
Requirements
Job specification
Education
- Bachelor's degree in electronics and communication engineering
Experience
- 2-4 years of experience in relevant field.
Skills and abilities
- Data analysis skills, ability to interpret data from various sources with the aim of identifying patterns and trends.
- Good analytical and problem-solving skills.
- Ability to learn quickly and to act proactively.
- Strong communication skills (oral and written).
- Ability to work under pressure.
- Ability to use Drive test tools and KPI monitoring tools.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.