Job description / Role
About the role
- Managing CASA (Centralized Administration Service Area) productions/changes on different solutions validated by CASA Engineering.
- Providing 24*7 technical support for CASA infrastructure servers used for CASA (oncall is required during none business hours).
- Managing accounts for all CASA tools (creation, deletion and modification).
- Managing all services used for CASA Admin Zone for our internal OB customers .
- Deploy Patches and new releases on CASA servers with different OSs.
- Tracking/Solving all CASA incidents raised by servers' owners.
- Testing new packages provided by CASA solutions for validation before their deployment.
- Reporting server usage (for license purposes).
- Working on proactive event management process .
Requirements
About you
- Very good understanding of CASA services (Ex. CyberArk , WSUS , KMS , WSUS , Antivirus , NTP , ...)
- Very good understanding of IT & networking fundamentals (CCNA is a plus).
- Very good understanding of Linux and windows operating systems.
- Very Good understanding of VMware Technologies.
- Good Presentation skills.
- Good understanding of ITIL processes (ITIL Foundation).
- Very good communication, facilitation and customer facing skills.
- MSCE is a plus.
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.