Telephone Operator

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Main Duties:

- Operates Telephone Exchange
- Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
- Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.
- Screens incoming calls for guest when requested.
- Pages called party through paging system.
- Updates room rack in Telephone Exchange.
- Handles wake-up calls and requests for directory assistance from guests; gives general information to guests.
- Handles emergency communications for the hotel.
- Maintains cleanliness and order of work area.
- Performs duties as may be assigned.

Qualifications

- High school Diploma or equivalent.
- Excellent communication skills, both written and verbal required
- Excellent organizations skills and ability to find solutions
- Able to cope with the pressures of a very busy environment

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.