Telesales Representative

Job description / Role

Job Description
- Conduct comprehensive onboarding calls for new merchants, ensuring they understand company's products, processes, and best practices
- Actively listen to inquiries to accurately understand merchant needs and provide prompt, effective solutions
- Gather and analyze new merchant feedback received through various channels (e.g., onboarding calls, surveys, emails)
- Proactively conduct awareness calls and handle merchant rejections
- Work closely with the trade marketing and product management teams to ensure alignment on campaigns and offers communicated to the merchants and wholesale customers
- Develop and execute regular phone call campaigns to follow up with merchants regarding their awareness of information provided by AMAN Holding company
- Contact new merchants who purchased POSs from AMAN stores via phone to validate merchant's data then aligned with the Sales Managers team to assist them linking the POSs machines with each merchant
- Monitor AMAN company Facebook page, identifying merchant and wholesale customer complaints or concerns

Requirements

Skills
- Good user of Microsoft office "Excel, Power point, Word"
- Experience in Financial sector / Fintech is preferred
- Experience in intensive Growth environment is highly recommended
- 1-2 Years of experience in Tele-sales / Call Center position
- Ownership
- Functional Skills
- Ideas presentation and Taking initiative
- Continuous Learning
- Customer Centricity

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.