Trainer

Job description / Role

Job Description

Raya Trade is Currently hiring a Trainer
- Develop and deliver training programs focused on retail sales techniques, product knowledge, and customer service excellence.
- Conduct training sessions for new hires and ongoing training for existing staff to ensure continuous skill development.
- Collaborate with the management team to identify training needs and customize programs accordingly.
- Create engaging training materials, including presentations, manuals, and multimedia content.
- Utilize a variety of training methods, such as role-playing, workshops, and online resources, to maximize learning effectiveness.
- Monitor and evaluate the performance of trainees, providing constructive feedback and implementing improvement plans as needed.
- Stay updated on industry trends, product developments, and best practices to ensure training content remains relevant.
- Foster a positive and inclusive learning environment that motivates and inspires retail representatives.
- Handle Retail training budget

Requirements

Skills
- Customer-oriented
- Time management
- Flexibility
- Strong presentation skills.
- Excellent communication Skills
- Awareness of the Products in the market
- Strong understanding of retail products and sales principles, customer service, and product knowledge.
- Excellent presentation and communication skills, with the ability to engage and inspire audiences.
- Ability to adapt training programs to meet the diverse needs of retail representatives.
- Proactive, organized, and able to work independently as well as collaboratively.

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.