UC Product Manager

Job description / Role

Role Purpose:

The Vodafone Business portfolio clusters exist to drive profitable growth across a €12bn global Telecommunications & IT portfolio. The portfolio includes flagship products, which are central to the execution of Vodafone's Enterprise strategy. A key success factor is ensuring that our portfolio strategy is effectively translated into product roadmaps and world leading products which are underpinned by robust, transparent and realistic business cases.

Leveraging skills and capabilities across the global Vodafone Business functional operating model to drive commercial performance and world leading products, this highly visible, senior role requires proven experience working effectively with a wide range of senior stakeholders across Marketing, Commercial & Operations, Group Technology as well as the Product Management, GTM and Finance teams in key OpCo markets.

As part of the Vodafone Business Product management teams, this pivotal role is accountable for one or more of the product in our Unified Communications portfolio - ensuring that:
- You are supporting the Principal/Senior Product Manager to develop the product vision and strategy (~1-3 yr horizon), ensuring this is clearly defined based on customers, competitors, technology and market trends, working cross-functionally with sales, marketing, strategy, operations and technology to ensure alignment.
- Customer co-creation is used to foster an innovative 'product design' mentality, ensuring customer's needs and problems are driving investment decisions.
- Product roadmaps are defined to meet specific customer, commercial and strategic objectives to expand Vodafone's leadership position and market share.
- Customer outcomes and product features are defined by taking into account the entire product lifecycle, including sales, delivery, operations, service, billing, capacity and performance.
- Decisions are made and executed quickly to address challenges and opportunities throughout the product lifecycle - effectively prioritising multiple demands from changing market conditions, sales, delivery, operations and managing feature changes as necessary.
- Support is provided for customer and sales opportunities with regard to your associated product/s and how it/they will address customer needs.
- Drives an effective market engagement process to enable input into the group product roadmap - with the objective to reflect demands, reduce costs and maximise investment across markets.
- Business case creation and prioritisation is undertaken for the product - with realistic assumptions and phasing that sets us up for successful in-year delivery, working with Technology Product owner to interlock on costs.
- There is a clear set of CX outcomes, blueprints and product epics, capabilities and features covering the 'what' E2E (inc Technology requirements) defined as part of the NPD or in-life changes process, working closely with Technology Product Owner.
- Revenue, profit, customer satisfaction and performance targets are delivered across all segments for the relevant Product line.
- All aspects of in-life and end-of-life Product requirements are effectively managed through the Product lifecycle, including technology, operations, service, regulatory, security, data privacy and compliance (working with relevant teams to assure this where necessary e.g Technology Product Owner)
- Broader Product requirements are effectively managed, working with relevant teams where necessary on propositions & go-to-market, legal, regulatory & risk, security & data privacy compliance, product documentation, marketing assets and sales enablement.

Requirements

Core competencies, knowledge and experience:
- Strong background in SIP, Unified Communications, Conferencing and Collaboration products
- Experienced in customer co-creation and product design innovation to develop new products
- Appropriate product lifecycle management experience, and the ability to triage across a product and segment mix, ensuring issues are resolved and plans stay on-track.
- Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver and service.
- Working knowledge of data privacy and security by default and by design principles and alignment to Information Security frameworks
- The gravitas to act as the expert for their product with credibility up to customer 'C' level and senior leadership team (SLT) level
- Appropriate experience in leading and motivating virtual teams and the ability to maintain the right balance between tactical and strategic activity.
- Agile product development and delivery experience (e.g. SAFe, Spotify, Scrum) and qualifications

Key accountabilities and decision ownership:
- Define highly competitive and industry leading customer-experience vision & plans.
- Define and maintain the target market and develop the 18 month Product roadmap and 12 month plan.
- Drive continuous improvement in the performance of the product/s across customer experience, profit and revenue. With particular focus on continuous improvement of product costs and allocating cost targets as necessary to other owners e.g Technology Product Owner.
- Define, track and then manage the end-to-end product targets for market share growth, product revenues, margin and customer service performance.
- Monitoring of the roadmap delivery is used effectively to identify commercial risk in NPD/in-life changes delivery and drive mitigation plans.
- Responsible for product P&L and approving CAPEX expenditure in Technology.
- Defines key new product features, ensuring these are aligned to the customer experience and outcomes. Working with Technology Product Owner to ensure technical feasibility.
- Be accountable for the compliance of their Product to Cyber & Corporate Security, business resilience policies and standards through the NPD process and throughout the lifecycle of product/solution.

Must have technical / professional qualifications:
- Graduate, with minimum of a bachelor's degree

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.