Job description / Role
The Unified Communications Project Manager, part of ESC service Build team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Business Talk, Audio Conference, FCC, B2GMS, B2GasS, BTOI, LVS, WTW DI/MT, OVP and telepresence.
Duties:
- Checking the Scope of the Request and validate the prerequisites
- Make sure the design is Validated and reviewed
- Coordinating the delivery chain (including NS chain for Business Talk over IP)
- Ask for the required resources
- Follow up the HW ordering and delivery
- Requesting configuration tasks
- Arrange for Acceptance Tests, Customer AT and Go lives if any
- Configuring directly Orange gatekeeper for the standard Orders
- Supervising SAT, setting-up the RFS and sending the SCN to the customer
- Handing over to operations
- Communicating the Voice orders progress towards the customer
Requirements
About you
- B.Sc. Engineering, Telecommunications or Computer Science
- Minimum 5 years of experience in the fields of Telecommunication and Networking
- Strong knowledge of project management methodology ( PMP or Prince 2 Certificate is a big plus )
- Agile Mindset
- Synergy PM Awareness
- Customer Service and Telecommunications experience, highly desirable
- Customer centric oriented
- Flexibility to work with different cultures and hours, team player , communication, Leadership skills, Prioritization and Balance
- Very well organized and have time management skills as well as Organization and planning
- Very good knowledge of Voice Services and Protocols as well as LAN and WAN solutions
- Fluent in English
- French speaker will have priority
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.