Job description / Role
About the role
- Provide professional technical support for all Voice issues received
- Provide updates to the customer as needed to meet performance objectives
- Perform technical and management escalation in line with the company policy
- Ensure cases are allocated to the most appropriate next level/organization as part of the case flow process
- Liaise with other relevant departments, e.g. other GCSC's, Field Operations, PTT, Vendors etc. as appropriate
- Document all troubleshooting and case management actions via the electronic case management system
Requirements
About you
Mandatory skills to have:
- Good networking and communications background
- Network, LAN/WAN topologies and protocols
- Service oriented, customer focused with good customer skills
- Ability to work under pressure
- Ability to deal with multiple tasks
- Proactive, self motivated and determined attitude
- Good time management, organizational and communication skills
- Good interpersonal skills
- Flexibility in terms of working hours
- English and French language proficiency
- Presentation/Report writing skills
- Good office automation and PC literacy skills
Additional Skills:
- Fluency in another language
- IT/Software skills
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.