Technical Sales Support Specialist

Job description / Role

Responsibilities:
• Pre-sale support
• Clarify of technical details
• Application and Configuration of pumps
• Generate sales quotations and follow-up on all quotes to maximize quotation conversion rates
• Evaluate requests for non-standard product
• After-sales support
• Troubleshoot customer problems
• Assist with selection of spare parts
• Create submittal packages (certificates of compliance, Mill Test Reports, Performance Documentation, Test Data, etc.)
• Warranty claim technical evaluation
• General technical support:
• Technical assistance (product capabilities and application) for internal departments
• Maintenance of industry standards compliance including documentation (i.e. USDA, 3A, BPE,etc)
• Provide technical training of internal staff and channel partner staff
• Travel approximately 10-30%

Benefits:
• Attractive Salary Package

Requirements

Knowledge, Skills, & Abilities of the Successful Candidate:
• Associate Degree or B.S. in Engineering or Engineering Technology discipline or equivalent industry experience
• Preferred industries: Process equipment suppliers to the dairy, food, or pharmaceutical processing industries; Dairy, food or pharmaceutical processors (end-users).
• Typically Minimum of 6 + years of experience
• Preferred Positions: Applications, technical sales support, sales engineer, field service, project engineering, equipment engineering
• Experience with the practical application of fluid handling equipment – pumps, valves, fittings, heat exchangers or related products
• Ability to prioritize and manage multiple short-term tasks and work independently
• Ability to synthesize technical information from multiple sources
• Strong technical problem solving skills
• Positive customer-focused approach
• Strong PC skills including presentations, Excel and CRM software
• CAD knowledge or experience, a plus
• Knowledge or experience with Rheology, Metallurgy, Elastomers/Polymers, a plus

About the Company

Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.

As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled

scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.

With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.