Customer Service Manager - E-Commerce

Job description / Role

The world leader in cosmetics, L'Oréal is present in 150 countries on five continents. Our 36 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L'Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 50% since 2005.

The DNA of L'Oréal is Innovation, and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L'Oréal worldwide to fuel local market innovations. In our quest to win the next billion consumers, we are looking for talented individuals who can lead us on this mission.

The world leader in cosmetics, L’Oréal is present in 150 countries on five continents. Our 36 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L’Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 50% since 2005.

The DNA of L’Oréal is Innovation, and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L’Oréal worldwide to fuel local market innovations. In our quest to win the next billion consumers, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?
We have a suitable opportunity in the Supply Chain Division for the position of a Customer Service Manager - E-Commerce. In this Individual Contributor Role, you are expected to drive effective inventory management, Online availability of stock, vendor relationships, operational and supply-chain excellence. The individual should be a champion of automation and is expected to take data driven decisions. You should be able to do root cause analysis to recommend process improvements. You should have minimum 5 years of professional experience. The location of the job will be in Mumbai.

Key Responsibilities:
• Complete Understanding of end-to-end supply chain and complex modelling of workflows for Category
• Provide removal opportunities for slow moving and obsolete inventory
• To create long-term category solutions that automate or simplify category processes - Identify opportunities to enhance relationships with key or strategic customers
• Will be in involved in Negotiation of operational changes with customers in partnership with Key Account Manager to drive supply chain improvements
• Work closely with Customer leadership and/or operations senior leaders on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
• Deliver maximum product availability in the category ensuing healthy inventory level and optimal supply chain set-up
• Prepare and analyse supply chain metrics to improve efficiency of our inventory position
• Lead E-com Supply Chain transformation projects with related zone Supply Chain Experts, and Business function Experts (in Digital and Commercial teams)
• Manage catalogue and contribute to its rationalization

Requirements

Key Competencies:
• Possesses strong analytical and numerical skills with strong experience of Excel, including Macros, V-Lookups and Pivot Tables
• Inventory Management, eCommerce, Demand Planning, Operations, Supply Chain
• The ideal candidate will be a self-starter with a high level of flexibility and commitment

Physical Demands (e.g. % travel):
• To E-Commerce client sites (less than 10%)

Education:
• Graduation/MBA

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

About the Company

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.