Team Leader - Front Office

Job description / Role

Key tasks
- The TL - FO is responsible and accountable for the entire operation at the Reception area of the Hotel whilst on duty.
- All computer input, manual filing procedures and statistical information relevant to the guest in house must be of high quality.
- You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.
- The Opera PMS contains a comprehensive guest history option, and it is the responsibility of the TL - FO to ensure that Sofitel Mumbai BKC has the most accurate and most personalized individual guest histories.
- Responsible to ensure that all information on the registration card filled by the guest is keyed correctly into the PMS, as per the defined Sofitel Mumbai BKC Standards.
- This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
- To ensure that proper Brand Standard check in and check out are performed at the front desk at all times.
- Ensures that you are completely aware of the range of services and facilities that Sofitel Mumbai BKC will provide to its guests and visitors.
- Ensures that the Reception area is not left unattended at any time whilst on duty.
- To be completely aware of the Fire and Emergency procedures of Sofitel Mumbai BKC, and the Front Desk's responsibilities in an emergency.

Requirements

Skills
Level of Education
- Secondary professional education

Areas of study
- Hospitality Management

Professional experiences
- 3 to 5 years

Languages essential
- English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.