Job closed
Ref: RP714-2264
Job description / Role
Key tasks
- Establish and maintain seamless coordination & cooperation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Conduct on-going training and coach all the employees and ensure to maintain records.
- Conduct briefing for Housekeeping attendants.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
- Ensures adherence to company and hotel policies by all departmental employees
Requirements
Skills
Level of Education
- Bachelor / Licence
Areas of study
- Hospitality Management
Professional experiences
- 3 to 5 years
Languages essential
- English
Essential and optional requirements
- Access
- Excel
- Power Point
- Word
- Micros
- Opéra
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.