Airport Services Duty Officer

Job description / Role

Airport Services Duty Officer - Qatar Airways - Najaf

You will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager. You will monitor the activities of all flights, staff and the GHA and third party contractors to ensure an efficient operation that runs safety and punctually on a daily basis. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:
- Responsible for the day to day operation and acting as a liaison between airport service providers and users
- Providing input and recommendations to management to improve the effectiveness of the daily operations
- Ensuring passenger and aircraft handling conform to safety and security requirements
- Managing and controlling manpower on the shift to optimise utilisation and maintain staff morale and discipline
- Conducting spot checks on operations and staff to ensure adequate standards are maintained
- Resolving customer problems and complaints effectively and liaising promptly with all departments including customer relations to provide resolution for complaint handling
- Conducting briefing sessions for QR and GHA staff and supervisors on every shift
- Managing the utilisation of petty cash expenses and keeping track of petty cash expenditure in line with standard financial procedures.
- Preparing monthly reports and LPCs.

Requirements

To be effective in this role, you will need a relevant bachelors degree combined with a minimum of four years of experience in a similar leadership role for an Airline or Ground Handling Agent (GHA).

A good understanding of weight and balance, ramp handling and dangerous goods regulations is required. You will also need knowledge of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA and local authorities.

You will need to be fluent (written and spoken) in English and Arabic to perform this role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.