Airport Services Supervisor

Job description / Role

Airport Services Supervisor - Qatar Airways - Baghdad

You will supervise the smooth flight-handling activities such as flight editing, check-in, transfers and boarding as well as coordinate with ramp and ground handling activities to meet high standard operations and on-time schedule daily. In the dynamic working environment, you are required to be flexible and tactful with excellent trouble-shooting skills to deal with flight delays, disruptions and, any other challenges. Further to this you will roster duty for Customer Service Agents efficiently, review aircraft allocations and liaison to Airport Services Duty Officer.

In order to be successful in this role, you will build an effective team with leadership and management skills professionally by directing staff and evaluating performance to provide constructive feedback. And you will also generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Service Manager in implementation of training and remaining Qatar Airways strategy.

Requirements

You must have a High School leaver’s certificate (passed High School exams) with a recognised IATA or Airline Certificate being highly desirable. You must have at least 2 years’ Airline experience covering passenger handling and passenger operations with supervisory experience preferred.

You must have a good command of English and Arabic in order to represent the airline. Good understanding of an overall knowledge of airport functions according to ICAO, IATA and local authorities in terms of passenger and baggage handling, weight and balance and D.G.R are also required.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.