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Assistant Manager

Azadea Group

Iraq

Ref: GP643-262

Job description / Role



The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.

Key Accountabilities

Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed

Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,

Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner

Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards

Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction

Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products

Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected

Specific for Sports Goods: Communicate with local suppliers, negotiate prices and place orders

Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards

Specific for Sports Goods: Perform other related activities such as communicating shop events and promotions to customers through social media tools, liaising with wholesales customers to ensure timely answering of their needs, liaising with local sports clubs and other

Qualifications, Experience, Knowledge
Bachelor’s Degree

1 - 2 years of experience in a managerial role; experience in retail is a plus

Good product knowledge and understanding of store operating procedures

Proficiency in MS Office

Fluency in English

Deep product knowledge across all departments

Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events

Competencies
Teamwork

Developing and Motivating Others

Cultural Awareness

Commercial Understanding

Customer Focus

Driving and Achieving results

Attention to details

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.

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