Butler

Job description / Role

Job Description

We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the others through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.

Responsibilities and essential job functions include but are not limited to the following:

- Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
- Establish good public relations with all guests.
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
- Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
- Always transmits guest requests and preferences accurately to the team.
- Receives, records, and distributes various reports via the Opera system.
- Coordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
- Maintain the guest's personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.

Requirements

- Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
- Ensures all the residents receive prompt and courteous service.
- Assist guest with room and local information; make bookings and reservations as required by guest.
- Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.
- Practices up-selling of the hotel products and facilities.
- Fully understands the difference of guest levels (VIP).
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
- Follows all policies and procedures ascertained by the hotel.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.