Client Feedback Associate - Clients & Markets

Job description / Role

Clients & Markets - Client Feedback Associate - Amman, Jordan

Line of Service
Internal Firm Services

Specialism
IFS - Clients & Markets

Management Level
Associate

Job Description & Summary
Client Feedback sits within the Markets & Insights Function of Clients & Markets and focuses on understanding and building client loyalty and trust - by defining and impacting the client experience. It supports opportunities to exceed our clients expectations and bring fresh insights that helps us to better understand our clients, and support our business growth.

Position Summary
Work within the Client Feedback function and support the ME Client Feedback programme focusing on ME key accounts, conversation feedback coordination and building Salesforce dashboard

Key Responsibilities

You will work within the Client Feedback function to support the execution of the feedback administrative and operational activities. These activities include:

- Monitor priority accounts activities, completion progress, track action plans and execution status of feedback surveys and interviews
- Coordinate Independent review meetings and share relevant material and information with stakeholders so they can have informed conversations with our clients
- Support the function leader in the regional feedback reviews and collaborate with other team members and business units to collect and compile required information
- Validate and maintain data sets updated and ready for data reporting
- Update relevant marketing materials and process guidelines
- Run a central follow up process across line of services for the different feedback activities within the function

Requirements

Requirements:

- The candidate will be a highly motivated and a high performing individual with the ability to be flexible and adaptive on a daily basis

Education:

- Bachelor's degree or relevant

Years of experience:

- 2+ years in a proposals role preferably within a professional services environment
- Fluency in spoken and written English and Arabic is essential
- Previous experience in strategy consulting or management consulting is a plus

Knowledge and Skills:

- Strong problem solving and analytical skills
- Excellent communication (verbal and written) skills
- Excellent organisational, time management, quality management, and project management skills with the ability to prioritise workload, work with senior stakeholders and perform under pressure
- Knowledge of the Professional Services Industry
- Strong PowerPoint and/or Google Slides skills, as well as more generally, being proficient in Microsoft office and G-Suite
- Proficiency in Salesforce is an advantage
- Proficiency in PowerBi and Alteryx is an advantage

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.