Collaboration and AV Specialist

Job description / Role

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Information Technology (IT)

Management Level
Senior Associate

Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

- Use collaboration Tech central management system to provide proactive maintenance and remote support to PwC end users
- Daily check up on Collaboration equipment and components
- Managing the Cisco Collaboration ecosystem backbone including VC units
- Managing the IP telephony, user provisioning and deprovisioning
- Supporting meetings and events
- Maintaining a health check schedule on collaboration spaces and hardware
- Configure, install and support collaboration related software and hardware

Requirements

- Level 2 incident management support
- Working with fellow field support agents to assist users, report abnormalities and fix AV related issues.
- Operate and maintain audio visual equipment including Digital signage display, Projectors, Video & Audio Conferences, Soft conferences, Speakers, Programming for Crestron/Extron control system unit, troubleshooting and commissioning.
- Supporting Soft Conferencing applications like WebEx, Google Hangouts, Zoom, Go To Meeting, Microsoft Teams.
- Assist in AV and collaboration projects including but not limited to site surveys, assessment, contractors supervisions, testing, training and handover
- Manage third party vendors and follow up on all relevant contract renewals
- Manage LPOs and invoices for BAU and project related

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.