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Job description / Role
Job Description
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in Jordan which includes Retail, third party marketplace e-Commerce platforms.
The RBS group in Jordan is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Roles and Responsibility
You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
- Work with business teams to ensure a reliable and operationally effective flow of products
- Work with business teams to increase improve processes and reduce order discrepancies
- Partner with business teams to ensure vendor compliance and scalable communication processes
- Troubleshoot and drive resolutions with business teams to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
- Work with various internal teams (e.g. category/3P teams, supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows
- Participate in manufacturer and vendor reviews; drive vendor scorecard excellence
Key Performance Areas
- Manage the team of Managers and ensure high service delivery and execution
- People Management (leadership role, Category Lead, team management, floor control and retention)
- Analyzing Trend.
- Formulate, Implement, Track career path & Individual Development Plans of each member in the Team
- Metrics Management
Requirements
Basic Qualifications
- Fulltime MBA, with over 4 + years of experience of which a minimum 3 + years in managing people and interacting with customers / stake holders
- Technical Background preferred
- (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
- To receive security clearance all candidates must undergo a background check
- Manage the team and ensure high service delivery and execution
- Operations management.
- Process improvement and Kaizen.
Preferred Qualifications
- Full time MBA, with over 4 + years of experience of which a minimum 3 + years in managing people and interacting with customers / stake holders
- Technical Background preferred
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.