Director, SPA & Recreation

Job description / Role

For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Hotels & Resorts offers a wide selection of luxurious Spa treatments and experiences. Your leadership and passion as Spa Manager will foster an engaged team of Spa treatment professionals whose exceptional service and skills are turning moments into memories for our guests.

Hotel Overview:
The Fairmont Amman is offering 317 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:
Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Consistently offer professional, friendly and engaging service
• Direct and lead the day to day Spa Treatment operation ensuring all standards are followed
• Promote and sell customized Spa Treatment programs to conference groups and individuals
• Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques
• Ensure team members are familiar with all areas of the Spa Treatment operation, including product knowledge and retail sales
• Assist in the recruitment, development and training of all leaders and support staff
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Requirements

Qualifications:
• Previous experience is an asset
• Previous leadership experience within the Spa Treatment field required
• University/College degree in a related discipline required
• Computer literate in Microsoft Window applications required
• Experience in the Hotel industry an asset
• Experience and certification in one of the Spa disciplines of fitness or therapy preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Please note that you must be eligible to live and work in Jordan.

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests