Guest Relations Manager

Job description / Role

Company Description

Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Manager.

Job Description

What you will be doing?

- Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
- Deal effectively with any guest comments and or / complaints taking full ownership of the situation
- To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly
- Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results
- Provide a warm welcome to the guests, and oversee VIP arrivals and departures.
- Keeps an updated record of the guests' information in the system and handle complaints and concerns.
- Provides managerial support for Front Desk, Fairmont Gold and Guest Services in the daily operational duties for these areas

Requirements

Qualifications

Your experience and skills include:

- Previous experience in a similar role is an asset in a 5 star hotel setting
- Knowledge in Opera system
- Strong interpersonal and communication skills with a passion for service

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.