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IFS - HC - Senior Associate


Amman, Jordan

Ref: HP639-1888

Job description / Role

Employment: Full Time

IFS - HC - Middle East Learning & Development - Senior Associate

Line of Service
Internal Firm Services

Not Applicable

IFS - Human Capital (HC)

Management Level
Senior Associate

Job Description & Summary
The L&D Senior Associate coordinates and supports the ongoing administration, creation and delivery of best in class learning, virtual and hybrid solutions, and talent and development programmes in totality, from concept and design through execution and assessment. The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting.

- Supports the monitoring of the overall L&D budgets and accurate monitoring of spend
- Responsible for LPO and payment process of invoices to external suppliers/vendors
- Supports the L&D team to identify new, cost and time effective delivery models

- Acts as hotel/conference room liaison for assigned 'classroom' courses
- Consolidates feedback from learning programme evaluations and produces relevant reports accordingly
- Coordinates all details related to enrolment of courses: full ownership of attendee list, printing, updating materials, logistics, catering, room set-up, etc.
- Coordinates and plan all training programs logistics for attendees
- Provides onsite support at L&D programmes/events and is part of pre-event logistics/project team, working closely with recruitment and onboarding teams
- Manages and review Professional Qualifications membership applications and data for students and ensure alignment with Line of Service PQ policy
- Ensures L&D team processes are aligned and adhere to Global Quality Processes

Internal Process
- Coordinates and support reports related to the learning management systems
- Uploads all training programmes into the relevant learning management systems
- Reviews and maintain regular L&D data needed for analysis, budgets, and forecasting
- Assists to create new budgets where needed
- Prepares appropriate forms, correspondence, and records regarding course attendance, feedback on programs, instructors, etc.
- Documents processes and procedures to streamline course coordination for consistency
- Coordinates the participation of facilitators/guest speakers for programs when necessary
- Coordinates material production and inventory for assigned courses
- Prepares and send advance material packages to participants
- Tracks distribution of materials where appropriate
- Sets up and supports online and/or virtual learning sessions

Learning & Growth
- Supports improvements in the HC Operating Model, specifically the increased delivery of standardised services.
- Look for areas of continuous improvement across the Learning & Development function
- Promotes collaboration, trust and improvement between team members and across the HC Team
- Works on specific projects related to HC initiatives as assigned
- Demonstrates a culture of continuous learning within the Learning & Development team and benchmark against best practices in the HR industry and country specific
- Acts as a key resource and liaison to other functional areas of the business, building cross-functional relationships, as needed


Knowledge, skills, and abilities

- Bachelor's Degree in Human Resources, Psychology or Business Management is preferred

- Fluency in spoken and written English, proficiency in Arabic is an advantage

Overall Experience
- Up to 2 or 3 years of relevant experience

Specific Experience
- Experience in HR/L&D processes including L&D reporting is preferred

Knowledge and Skills
- Strong project management skills
- Excellent attention to detail
- Excellent interpersonal and communication skills
- Excellent team building and relationship building capabilities
- Ability to maintain highly confidential information and data
- Strong customer service orientation with ability to use patience and diplomacy to handle issues
- Google Suite and Microsoft Office tools

About the Company

PwC firms help organizations and individuals to create the value they're looking for.

We're a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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