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Job description / Role
DESCRIPTION
- Understand, write, analyse and communicate policies with stakeholders and customers.
- Take down items in compliance with our related guidelines.
- Receive and dispatch requests & inquiries internally, answer questions, validate & execute requests
- Post creation edits owner: Invoke content edits & fixes in Arabic & English for live items
- Provide feedback about unusual products, unavailable types or attributes.
- Research to find and/or verify provided data, translate attributes and titles for creation requests submitted by un supported sellers.
- Utilization of content taxonomy best practices when creating or editing content, source quality images.
- Oversee delivery of first class customer support through phone, chat and email for multiple properties and languages.
- Demonstrates highest quality standards and administration of content audit process.
- Contact sellers with listing abuse or misuse, to provide best practices tips.
Requirements
BASIC QUALIFICATIONS
- 4+ years of experience in a Compliance and/or eCommerce operations environment.
- Ability to handle promptly work related emergencies whenever they occur.- Flawless command of both Arabic & English languages, third language is a plus- Excellent time-management, organizational & communication Skills, written and verbal.
- Ability to multitask, with effective & open-minded resolution of conflicting priorities.
- Advanced computer skills, especially Excel
- Currently eligible to work in Jordan
PREFERRED QUALIFICATIONS
- Experience in Customs, import or international logistics operations environment.
- Experience in training & policy writing.
- Good command of French or Turkish Language.
- Compliance, technical background or a degree in linguistics or library science.
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.