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Job description / Role
Job Purpose
This position exists to perform IT business analysis tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability Areas
- Provide support to end users of Procore applications.
- Troubleshoot and resolve issues related to Procore.
- To work closely with IT team for technical and functional issues.
- To be focal point of contact with Procore service providers for creating and managing support tickets.
- Assist end users in understanding Procore functionalities and features, offering guidance and best practices.
- Collaborate with cross-functional teams to identify and address user needs and concerns.
- Conduct training sessions for new and existing users to enhance their understanding and usage of Procore.
- Document and track user-reported issues, resolutions, and workarounds in a detailed and organized manner.
- Coordinate with Procore's technical support team for advanced issue resolution when required.
- Stay up-to-date with Procore's updates, enhancements, and new features, and communicate them effectively to end users
- Assist in testing and implementing Procore updates, integrations, and configurations.
- Participate in the continuous improvement of Procore support processes, aiming to enhance user satisfaction.
- Collaborate with Procore's customer success team to provide comprehensive support to clients.
- Maintain a customer-focused approach, aiming to deliver exceptional support experiences.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Requirements
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
- Bachelor Degree in Computer Science
Work Experience
- 2 to 5 Years
About the Company
alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.
We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.
Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.
Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.
Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.