Tax & Legal Services - MERC Tax - Salesforce Support - Associate


Amman, Jordan

Ref: HP639-2492

Job description / Role

Employment: Full Time

Tax & Legal Services - MERC Tax - Salesforce Support - Associate(2) - Amman

Line of Service


Management Level

Job Description & Summary
A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and driving long term revenue growth. Our Sales and Marketing Generalist - Practice Support team focuses on designing, developing, and implementing communication programmes and media events to promote and sell PwC's brand and services as well as contribute to and evaluate our pricing strategies in the marketplace.

A career in our Tax & Legal Services  will provide you with the opportunity to help PwC staff (users) and relevant stakeholders to leverage Salesforce technologies to enhance their user experiences, enable sustainable change, and to drive better user adoption by improving key user behaviors. Main focus is on supporting business needs and challenges using existing Salesforce solutions (Sales Cloud) and frameworks implemented by PwC Global to support the TLS Leadership team with priorities ie; drive insight & analytics, strategic account support and overall pipeline management.

This position will require the candidate to perform the following: 

- Reporting and assisting users and partners with pipeline management on a daily basis
- Liaising with TLS engagement teams across the region to ensure the opportunities are up to date
- Following up with Partners to ensure KPIs on sales credit accuracy
- Assisting users with unlocking opportunities by raising tickets with the Data Stewards teams
- Reporting to the Business Development manager 
- Understanding and analysing results from Salesforce reporting
- Assist in creating/maintaining reports and dashboards using Salesforce 
- Understanding and supporting different tools integrated with Salesforce Solutions and teaming with these respective teams to better assist Salesforce Users
- Performing additional tasks that evolve with the role and seniority during tenure



- Salesforce admin experience highly preferred but not required as full training will be provided
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Demonstrable professional and proactive approach.
- Ability to work effectively both independently and as part of a team
- Strong verbal, written, and presentation communication skills.
- Fluent in both written and spoken 
- Arabic language skills an Advantage

About the Company

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer.