Tech Majlis Specialist

Job description / Role

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Information Technology (IT)

Management Level
Associate

Job Description & Summary
Our Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region.

Our Mission One Firm : Transforming our region. Our purpose is to build trust in society and solve important problems. In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society - whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within them Our Values Creating value through diversity. Be yourself. Be different.

At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value - for our clients, our people and society. As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description.

The Customer Experience Specialist will be responsible on a daily basis for the provision of insightful advice and friendly, hands-on technical support at the Next Generation Tech Majlis service located in the PwC office.
The Tech Majlis service delivers a Next Generation Technology experience for the PwC employee. Primarily focussed around provision of customer centric support services, the Tech Majlis also provides a central location for IT engagement, education and innovation.
This is a vital role and critical to the success of our growth and long-term scalability. Specific responsibilities include but are not limited to.

RESPONSIBILITIES

- Help foster positive customer and team relationships using a friendly and upbeat manner (Zen vibes only).

- Providing personalized and solution orientated customer service.

- Ensuring all customer tickets are addressed and resolved in a timely manner, based on department and personal KPIs.

- Creating and updating support tickets, including escalating them where needed.

- Participate in cross functional teams on new technology introduction projects to ensure the site is prepared to deploy, educate and support the new solutions.

- Helping to improve existing customer experience workflows and processes.

- Drafting standard service agent responses.

- Building out the KBs.

- Assisting in the creation of training resources.

- Helping other departments to build a center of excellence with other ad-hoc related tasks as needed per business objectives.

- Adhere to all business policies and standards around security and compliance.

- Provide candid feedback and suggestions for improvements to the Tech Majlis service.

- Contribute to Tech Bytes and its ongoing development WHO ARE YOU.

- Genuine desire to help people resolve problems and get the information they need.

- Superior communication skills, both written and spoken.

- Ability to work under pressure, think on your feet.

- Strong project management skills and the ability to keep multiple plates spinning.

- An eye for detail, and for not letting things fall through the crack.

- Ability to spot and articulate where there is room for process improvement.

- Quick study and openness to always learning.

- Collaborative, team player with a flexible approach and "no job too small" mentality.

- Availability for varied hours.

Requirements

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
Yes

Government Clearance Required?
Yes

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.