Central Cashier Office Manager - Majid Al Futtaim Retail - Carrefour Franchisee

Job description / Role

Role Purpose:
- Responsible for all cash transactions within the store.
- Ensure timely and accurate processing of all related transactions as per internal guidelines and provide a best-in-class customer service to maintain highest level of customer satisfaction.

Role Details – Key Responsibilities and Accountabilities:
- Support store GM to measure customers’ satisfaction and guarantee professional image of Central Cashier Office team.
- Participate with the management team to the store’s Strategic Plan and guarantee its proper (correct) execution in the section.
- Ensure the security procedures (assets and employees) are respected and implemented.
- Ensure that all cash transactions are accurate and timely in the system.
- Guarantee the quality of services offered to store customers, listen to them & react immediately to their suggestions.
- Monitor the performance of the team at cash counters and provide solutions to increase productivity and profitability of the payment process by increasing customer satisfaction.
- Ensure that customer information is collected at the cash register as and when required for internal analysis/reporting purposes and submit the data timely to the requesting department.
- Ensure timely and accurate transition of cash from the store to the bank and manage the required data entry process.
- Ensure compliance to Central Cashier Office policies and procedures.
- Respect and monitor compliance with Key Insurance Policy.
- Implement control systems to avoid fraud possibilities and report immediately any incident or suspicion or misconduct to the concerned.
- Train Cashiers and Trolley Boys regarding expected Customer Service standards.
- Report to Store Management customers suggestions and complaints.
- Guarantee a proper stock management regarding consumables & stationery in the department (in line with objectives).
- Guarantee strict control and Proper record of all corrections, cancellations, returns and price changes.
- Ensure the implementation of a monthly inventory of trolleys and baskets, report to be forwarded to FC.
- Ensure the smooth passage of customers in cash registers and the quality of service offered.
- Ensure the implementation of customer welcoming approach process.

Requirements

Personal Characteristics and Required Background

Skillset (job specific technical skills and behavioral competencies needed):
- Good Communication Skills
- Good Mathematical Skills
- Safe Handling
- English (Full professional proficiency - Required)
- Arabic (Limited working proficiency - Preferred)
- Country Language where applicable

Minimum Experience:
- 5+ years in Retail Business with experience in Customer Service/Cashier
- 3+ years in managerial role in Retail

Minimum Qualifications/education:
- High School Degree.
- Bachelors’ degree in Administration or Finance preferred

About the Company

A franchise agreement with one of the world's largest retail chains Carrefour, allowed Majid Al Futtaim Retail to competitively introduce the first hypermarket model to the region in 1995 providing shoppers with variety and value.

Today, Majid Al Futtaim Retail owns 100% of the Carrefour franchise in 38 markets across MENA and central Asia, Africa and Russia.

Majid Al Futtaim Retail opened its first hypermarket in City Centre Deira - UAE, and through the years expanded to more than 180 Carrefour stores in 15 countries across the region.

Carrefour is dedicated to rewarding its loyal customers and offering access to a unique shopping experience through special offers and promotions throughout the year.

We are a family of more than 30,000 employees from more than 75 nationalities and we are committed to Create Great Moments for everyone, every day. Sounds appealing? Come join us and have the opportunity to challenge yourself in a unique work experience.