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Counter Care Agent

Maersk Line

Kuwait City, Kuwait

Ref: NP237-01

The Role


The role of the Counter Care Agent is to deliver the customer experience of feeling trust, cared for and pleased in all interactions with customers and intermediaries that come to the Maersk Line counter and interactions involving counter staff.

Main Responsibilities:

CARE for Counter Related: Counter is responsible to handle the full cycle in coordination with finance.
- Attending the Customer at the counter for Inbound Shipment, Freight/Local/Demurrage Charges, ETA’s
- Issuing Delivery Orders in line with local / global SOP’s
- Calculating Demurrage charges
- Educating new customers on customs procedures

Care Import/Export
- Monitoring Import/Export Documentation
- Manifest submission within timelines
- Regular follow-up on Longstanding
- Handle Issue Resolution for counter related items timely and effectively
- Suggest improvements and work independently on improvements

Reporting to : Customer Care Manager
Other interactions : Customers and Internal Stakeholders

Number required : 1

Duration : Permanent position

Desired start date : ASAP

Probation : 3 months

Working hours : Sunday-Thursday 7am-4pm

Commission / Bonus : performance based variable pay


As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You actively listen for the opinions of others and act in a diplomatic manner, which enables you to relate and build constructive relationships. It comes natural to you to prioritize your time and energy on critical issues and to act proactively to resolve potential problems. You maintain composure and patience under pressure and are able handle unexpected challenges, while at the same time supporting people around you. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. Your overall behavior allows you to challenge others in a constructive manner and you are therefore seen as a trusted partner who others turn to and rely on for advice and help.

You also hold a Bachelor's degree in any business related course. All fresh graduates are welcome to apply.

Once you have applied in this job posting, you will be redirected to our e-recruitment system where you will be asked to register. Once registered, you will be prompted to confirm your email address then you can complete your application.

About the Company

Maersk Line – the undisputed leader in container transport. Maersk Line facilitates global trade, operating in more than 125 countries and employing over 21,000 people. For the right candidates we offer attractive career opportunities. Our philosophy is unity through diversity; we strive to be locally relevant and globally efficient. We remain firmly rooted in core values that have been ours for more than 100 years. With hundreds of container vessels operating around the clock, we want to act responsibly to improve our environmental performance and impact. This means constantly improving processes and developing technologies to be more energy efficient, eliminating waste and reducing emissions. We engage actively in the communities we serve, focusing on education and humanitarian aid, with local projects executed in close collaboration with NGOs and relevant authorities.

Maersk Line is part of the A.P. Moller - Maersk Group which employs over 120,000 people across a varied range of container services, energy, offshore & shipping and retail activities.

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